Shipping

We can currently only ship within the USA / Canada. If you would like to place an order from outside the US / Canada please contact us for a custom shipping quote.

All orders will be processed processed within one business day of the order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Returns Policy

No returns are accepted after 30 days from the purchase date. You may return new, unopened items within 15 days of delivery for a refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You must contact us via email first to receive a Return Authorization number before returning any items for a refund. Items sent back that do not have a RA# will not be accepted.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us via email at contact@thetravelingphoenix.com or call us at 480-462-5899 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.